Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method. The Delivery Charge is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
# Debit or Credit Card Payment Reversal 3 To 5 Days.
#Bank Deposit / Mobile Payment Reversal 5 Working Day.
# Bank Deposit 3 Days.
- If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.
- Please note that some products are not eligible for a return if the product is “No longer needed”
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of our packaging, it must be returned in the same condition with return Invoice attached. Do not put tape or stickers on the manufacturers box.